Privacy Policy

Motor Nation Auto Group (“we”, “us”) respects your privacy. This policy explains how we handle personal information collected through this website and when you contact us. We handle personal information in line with the Australian Privacy Principles where they apply to us.

Information we collect

We collect the information you choose to give us when you send a booking request, towing enquiry or general enquiry, or when you call or email us. Depending on the form, this may include:

• your name, phone number and email address;
• your preferred contact method;
• vehicle details such as make, model, year, registration and approximate kilometres;
• the services you are interested in, your preferred date and time, and any notes you add;
• for towing enquiries, the vehicle’s location, whether it can move and the requested destination.

Please only include the information we need to respond to your request.

How we use your information

We use your information to respond to your enquiry, arrange and confirm bookings, discuss towing arrangements, and keep a record of our communication with you. We do not sell your personal information. We will only send you marketing if you have separately agreed to receive it.

How the website handles form submissions

When you submit a form, your details are emailed to our team and stored in the website’s database so we can follow up. If you provide an email address on the booking or general enquiry form, we send you an automatic acknowledgement. Access to stored submissions is limited to authorised website administrators.

Third-party services

Some pages show an embedded Google Map so you can find our workshop. When the map loads, Google may collect information such as your IP address under its own privacy policy. Our website is hosted by a third-party hosting provider, which stores website data on our behalf.

Cookies

The website uses cookies and similar technologies that are needed for it to work properly. If we add analytics or advertising tools in future, we will update this policy. Any analytics we use is set up so that names, contact details, registrations and enquiry text are not sent to analytics tools.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep enquiry information only for as long as it is needed for the purposes described above or as required by law.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us using the details below. We may need to confirm your identity first.

Questions and complaints

If you have a question or concern about privacy, contact us and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Motor Nation Auto Group
10 Balboa Lane, Campbellfield VIC 3061
Phone: 0423 571 853
Email: info@motornationautogroup.com.au

Last updated: 3 November 2026